If you have other burning questions we weren’t able to address here, feel free to email.
How can I place an order on Elygancy?
Simply browse our collection, select your desired size and color, add items to cart,and proceed to checkout. You can place an order as a guest or by creating an account.
Do I need to create an account to place an order?
No, creating an account is optional. However, registering allows you to track orders and checkout faster in the future and an option to avail bundle offers.
What payment methods does Elygancy accept?
We accept:
Cash on Delivery (COD) – Pakistan only
Debit/Credit Cards
Online bank transfers and digital wallets (via Shopify payment gateways)
Is Cash on Delivery (COD) available everywhere in Pakistan?
COD is available in selected cities and regions.
Availability will be shown at checkout.
Why was my COD order cancelled?
COD orders may be cancelled due to:
Failed order verification
Repeated delivery refusals
Incomplete or incorrect address details
Are my online payments secure?
Yes. All online payments are processed through secure, Shopify-approved payment gateways.
Elygancy does not store your card details.
How long does order processing take?
Orders are processed within 1–3 business days, excluding weekends and public holidays.
How long does delivery take within Pakistan?
Major cities: 2–4 business days
Other areas: 3–7 business days
Delivery timelines may vary due to courier operations.
Do you ship internationally?
Yes, Elygancy offers international shipping to selected countries. Shipping availability and charges are shown at checkout.
Will I have to pay customs or duties for international orders?
Yes. International customers are responsible forcustoms duties, taxes, and import charges, which are not included in product or shipping prices.
How can I track my order?
Once your order is dispatched, you will receive atracking number via SMS or email to monitor your shipment.
What should I do if my order is delayed?
Delays can occur due to courier or customs issues. Please contact our support team, and we will assist you in tracking your order.
What if I receive a damaged or incorrect item?
ontact us within 48 hours of delivery with clear images or video proof. We will arrange a replacement or refund if the issue is verified.
What is Elygancy’s return policy?
Returns are accepted within 7 days of delivery for unused, unworn items with original tags (Pakistan orders only).
Are international orders eligible for returns?
International orders are non-returnable and non-refundable,except in cases of defective or incorrect items.
Are sale or discounted items returnable?
No. Sale, clearance, and discounted items are non-returnable and non-refundable.
How will I receive my refund?
Online payments: refunded to original payment method
COD orders: refunded as store credit or bank transfer
Refunds are processed within 7–10 business days after approval.
Who pays for return shipping?
Return shipping costs are borne by the customer unless the return is due to Elygancy’s mistake.
Can I exchange an item instead of returning it?
Yes, exchanges are available subject to stock availability. If the desired item is unavailable, a refund or store credit will be issued.
How can I contact Elygancy customer support?
You can reach us at: 📧info@elygancy.com or via our official social media pages.
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