Privacy policy

Effective Date: 04 March 2026

At ELYGANCY, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website, mobile platforms, social media pages, or interact with us in any other way. By using ELYGANCY’s services, you agree to the practices described in this Privacy Policy.

ELYGANCY (“we”, “us”, “our”) operates an online fashion clothing store using Shopify. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from www.elygancy.com (the “Site”) or otherwise interact with us.

1. Personal Information We Collect

1.1 Device Information

When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser, IP address, time zone

  • Cookies installed on your device

  • Pages or products you view

  • Referring websites or search terms

This information helps us understand how customers use our store and improve performance.

1.2 Order Information

When you make or attempt to make a purchase, we collect:

  • Name

  • Billing and shipping address

  • Payment information (processed securely by Shopify and third-party payment providers)

  • Email address

  • Phone number

Important: ELYGANCY and Shopify do not store your full payment card details.

1.3 Customer Support Information

If you contact us via email, WhatsApp, social media, or forms, we may collect additional information to respond to your inquiry.

2. How We Use Your Personal Information

We use the collected information to:

  • Process and fulfill your orders

  • Communicate with you about purchases, delivery, or returns

  • Screen orders for potential fraud or risk

  • Improve and optimize our Shopify store

  • Provide personalized offers and marketing (if you opt-in)

  • Analyze customer behavior and trends

3. Shopify & Third-Party Services

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products. Your data may be shared with:

  • Shopify (store hosting & checkout)

  • Payment gateways (e.g., Shopify Payments, PayFast, Stripe, local banks, local payment processors)

  • Shipping and courier partners

  • Marketing & analytics tools (Facebook Pixel, Google Analytics, email apps)

Each service provider uses your information only to perform services for ELYGANCY.

4. Cookies & Tracking Technologies

We use cookies to enable Shopify store functionality, remember user preferences, track cart activity, and analyze traffic. You can manage or disable cookies through your browser settings. For more information on Shopify cookies, visit: https://www.shopify.com/legal/cookies

5. Behavioral Advertising

We may use your information to provide targeted advertisements or marketing communications we believe may be of interest to you. You can opt out via:

6. Sharing Personal Information

We share your personal information only when necessary:

  • To fulfill orders and deliver products

  • To comply with legal obligations

  • To protect our rights and prevent fraud

We never sell your personal data.

7. Data Retention

We retain your order information for our records unless and until you ask us to delete this information, subject to legal requirements.

8. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise your rights, contact us at: info@elygancy.com

9. International Transfers

Your information may be transferred outside your country, including to Shopify servers located in different regions. Shopify complies with internationally recognized data protection standards.

10. Children’s Privacy

Our store is not intended for individuals under the age of 13. We do not knowingly collect data from children.

11. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in Shopify features, legal requirements, or our practices. Updates will be posted on this page.

12. Contact Information

For more information about our privacy practices or to make a complaint or request:

  • Brand Name: ELYGANCY

  • Email: info@elygancy.com

  • Website: fabfitter-2.myshopify.com